WächterSchicht - Proaktiver Ausfall-Assistent für M365/Azure-Mandanten
KI-gestützter Resilience-Assistent für Solo-IT-Admins und MSPs, der Microsoft 365- und Azure-Ausfälle in Echtzeit erkennt, betroffene Mandanten markiert und fertige Workarounds plus Kundenkommunikation liefert.
Solo-IT-Admins und MSP-Techniker, die für 5-50 Microsoft-365-Mandanten verantwortlich sind
- Multi-Mandant-Status-Dashboard mit Microsoft 365, Azure, Teams und Exchange pro Kunde in einer Ansicht
- Workload-zu-Vorfall-Mapping: zeigt sofort, welche Anwendungen und User beim aktuellen Ausfall betroffen sind
- Workarounds-Bibliothek mit priorisierten Alternativen pro Szenario, zum Beispiel 'Teams down: versuche Phone-System, dann Outlook-Gruppen'
- Auto-Entwurf für Kunden-E-Mails mit aktuellem Status, geschätztem ETA und empfohlenen Sofortmaßnahmen
Der M365-Ausfall vom 23. Juli 2026 legte tausende Mandanten gleichzeitig lahm - kleine IT-Teams brauchen skalierbares Incident-Management, das klassische Status-Tools nicht liefern.
Recurring high-profile M365 outages documented in 2025 (e.g., MO1120879 admin center outage July 24-25, 2025) and MSP-targeted pages like isdown.app/for-managed-service-providers confirm real pain, but Microsoft 365 Lighthouse already serves the basic MSP view-tenant-health need.Microsoft 365 Outage Analysis: A Pattern of Service Instability in 2025 ↗MSP Status Page Monitoring: Know Before Your Clients Do ↗
Market is crowded with direct competitors already solving the same problem for MSPs: IsDown (6320+ services, M365/Azure support, one-board-per-client, instant alerts), StatusGator (9680+ services), plus Microsoft's own M365 Lighthouse.MSP Status Page Monitoring: Know Before Your Clients Do ↗Cloud Monitoring with the #1 Status Page Aggregator | StatusGator ↗
Proven willingness to pay at low price points (IsDown starts ~$27/mo, StatusGator and IsDown both charge per-monitor/seat), but heavy competition plus commodity-feeling pricing cap upside for a niche MSP tool.IsDown Pricing - Crozdesk ↗StatusGator Alternative 2026 — IsDown vs StatusGator Comparison ↗
M365/Azure outages recur regularly and Microsoft's own tooling (Lighthouse, admin center) lacks rich multi-tenant incident playbooks and customer-comms drafting, so the need should persist for years even though Microsoft's roadmap could narrow gaps over time.Microsoft 365 Outage Analysis: A Pattern of Service Instability in 2025 ↗View tenant service health in Microsoft 365 Lighthouse ↗
Buildable via Microsoft Graph + Service Communications API with well-documented endpoints, but real-time polling across many tenants, mapping affected tenants, and generating workarounds/comms adds non-trivial engineering and ops cost.Microsoft 365 monitoring - Microsoft 365 Enterprise | Microsoft Learn ↗