MyRights — Find the Right Complaint Channel in One Chat
Describe what went wrong in plain language and the chatbot identifies which ombudsman, regulator, or NGO in your country can actually help — then drafts the complaint letter for you.
Citizens confused about which government body handles their housing, benefits, or consumer dispute
- Multilingual intake that classifies the issue (housing, healthcare, asylum, consumer, employment) and routes to the correct body
- Country-by-country database of national ombudsmen, regulators, and advocacy NGOs with current contact details
- Anonymous case-file builder that turns scattered notes into a clean complaint letter in plain language
- Reminder system with escalation tips ('reply in 30 days or escalate to the regulator')
The Azerbaijani ombudsman story is one of several recent runs showing ombudsmen actively meeting citizens and assessing rights — a moment when non-experts search 'what is an ombudsman' and could use a concrete answer.
Google Trends 'ombudsman' at ~200 US searches is a modest niche; broader AI complaint management market is $5.3B but skewed toward enterprise B2B customer service, not confused citizens seeking routing.AI Complaint Management Market Size Report, 2025-2033 ↗Using AI Tools For Your Complaints - Manitoba Ombudsman ↗
Direct B2C competitor doing agency-routing-plus-drafting is rare; Kriatix sells B2G to municipal clients, and complaint letter generators (GenieAI, EscalateIt, LogicBalls, complaintlettergenerator.com) focus only on the drafting step, not routing to the right ombudsman/regulator/NGO.Citizen Complaint Chatbot - kriatix.ai ↗Complaint Letter Generator - EscalateIt ↗Letter Of Complaint Generator - Canada | Genie AI ↗
Citizens rarely pay for complaint-routing help; existing tools are freemium or B2B-priced, and the Manitoba Ombudsman explicitly warns users off AI tools, signalling limited willingness-to-pay and trust.Using AI Tools For Your Complaints - Manitoba Ombudsman ↗Consumer Rights - Canada Complaint Letter Generator ↗
Agency maps and complaint routes are stable public information and likely to remain relevant for years, but per-country coverage requires ongoing curation as ombudsmen and regulators shift jurisdiction.
LLM + RAG over a curated agency directory is technically straightforward, but building an accurate, up-to-date database of ombudsmen/regulators/NGOs per country is labor-intensive manual work, even before legal/jurisdictional nuance.